1. Introduction

Welcome to NMV Sweet and Savoury. At NMV Sweet and Savoury, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your personal data.

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2. Information We Collect

• Personal Information: We may collect personal information, including but not limited to names, addresses, email addresses, phone numbers, and any other information you provide to us when making inquiries, placing orders, or communicating with us.

• Payment Information: We do not collect payment information when you make an order. 

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill orders you place with us.

• To communicate with you about your orders and inquiries.

• To improve our website and services.

• To comply with legal and regulatory obligations.

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4. Data Sharing

We do not sell or rent your personal information to third parties. 

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5. Cookies and Tracking

Please refer to our Cookie Policy for detailed information about how we use cookies and other tracking technologies on our website.

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6. Your Rights

You have the following rights concerning your personal information:

• The right to access and receive a copy of your personal data.

• The right to request corrections to your personal data.

• The right to request the erasure of your personal data.

• The right to object to the processing of your personal data.

• The right to data portability.

To exercise these rights, please contact us using the information provided in the "Contact Information" section below.

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7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal and regulatory requirements.

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8. Contact Information

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us

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9. Changes to Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for legal and regulatory reasons. Please review this Privacy Policy periodically for any updates.

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10. Legal Compliance

We comply with the UK Data Protection Act and the General Data Protection Regulation (GDPR) as applicable.

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11. Disclaimer

We do not knowingly collect or solicit personal information from individuals under the age of 18 and are not responsible for any third-party websites linked on our site.

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12. Refund Policy

At NMV Sweet & Savoury, customer satisfaction is our top priority. We take great pride in crafting delicious, high-quality baked goods for your special occasions. However, if you are not entirely satisfied with your purchase, please review our refund policy below:

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A. Custom Cakes & Orders

Due to the personalized nature of custom cakes and made-to-order items:

• Cancellations:

  • 7 days or more before the event: Full refund.

  • Less than 7 days before the event: 50% refund to cover ingredient and preparation costs.

  • Within 48 hours of the event: No refund.

• Design/Quality/Flavour Issues: If you are dissatisfied with the quality or design, please notify us within 24 hours of receiving the cake. We may offer a partial refund or a credit for future orders, depending on the issue. Proof of dissatisfaction (such as photos) may be required.    

• If you are dissatisfied with the flavour the cake must be returned to us for inspection within 24 hours of the complaint. We require the cake to be at least 75% intact for us to evaluate the issue.

B. Pre-made Goods (Cupcakes, Pastries, etc.)

• Refunds are only offered if the product is found to be faulty (e.g., incorrect order, spoiled, or damaged upon delivery).

• Any issues must be reported within 24 hours of purchase. We may offer a replacement, credit, or refund at our discretion.

C. Non-Refundable Items

• Delivery Fees: Delivery fees are non-refundable once the order has been dispatched.

• Special Ingredients: Any orders involving rare or imported ingredients, which have already been procured, are non-refundable.

D. Late or Missing Refunds

If you haven’t received a refund after we’ve confirmed it:

• First, check your bank account or payment method.

• Then, contact your bank as there may be a processing time.

• If you’ve done this and still have not received your refund, please contact us at [contact details].

E. Delivery Delays

While we aim for timely deliveries, we are not responsible for delays caused by factors beyond our control (e.g., traffic, weather conditions). If a significant delay occurs, we will work with you to resolve the issue but cannot offer full refunds for minor delivery delays.

F. Allergies and Dietary Requirements

We ensure that all allergy and dietary requirements are followed as instructed by you. However, we cannot be held responsible for any allergic reactions if specific instructions were not provided at the time of order.

For any concerns or refund inquiries, please contact us at nmvsweetandsavoury@gmail.com and we’ll be happy to assist you.