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Terms and Conditions

1. Introduction

  • Welcome to NMV Sweet&Savoury! These terms and conditions govern your use of our products, services, and website. By using our services, you agree to comply with and be bound by these terms.

2. Orders and Payment

  • Order Placement: To place an order, please contact us through nmvsweetandsavoury@gmail.com or visit our Facebook page NMV Sweet&Savoury

  • Payment: We accept payments by Bank transfers. Invoice will be sent. Payment must be made in full before your order is confirmed. If you wish to pay by cash, deposit of 25% will be required.

3. Pricing and Availability

  • Pricing: All prices are listed in GBP and are subject to change without notice.

  • Availability: Our products are subject to availability. We will do our best to fulfil your order; however, we reserve the right to cancel or modify an order if necessary.

4. Delivery and Collection

  • Delivery: We offer delivery services for an additional fee. Delivery charges and timeframes will be specified when you place your order.

  • Collection: You may also choose to collect your order from our location at Thetford IP24 1DP. Collection details will be provided upon order confirmation.

  • Collection Disclaimer:

  • While we strive to ensure that all our products leave our premises in perfect condition, we want to inform you that we cannot take responsibility for any damage that may occur once the products are collected in person.

  • Handle with Care:

  • When collecting your orders, please handle them with utmost care. Cakes and appetizers can be delicate, and we recommend providing proper support to avoid any accidental damage during transportation.

  • Secure Transportation:

  • Ensure that you have a secure and stable transportation method, especially for larger or tiered cakes. A flat surface and a stable, non-slip mat in your vehicle can help keep your treats safe during the journey.

  • Timely Collection:

  • Plan your collection time appropriately to minimize exposure to external elements. Extreme temperatures, direct sunlight, or long travel times can impact the quality of your treats.

  • Inspection on Collection:

  • We encourage you to inspect your order upon collection. If you notice any issues or concerns, please bring them to our attention before leaving our premises.

  • Our Commitment:

  • While we cannot control external factors, we are committed to providing you with products of the highest quality when they leave our kitchen. Your satisfaction is our priority, and we appreciate your understanding in adhering to these guidelines.

  • Thank you for choosing us to be a part of your special moments. We look forward to continuing to sweeten your celebrations.

5. Cancellations and Refunds

  • Cancellations: If you wish to cancel an order (no later than 7 working days), please contact us as soon as possible. Refunds for cancelled orders may be subject to our discretion.

  • Refunds: Refunds for products may be provided in accordance with our refund policy, which can be found on our website.

6. Allergies and Dietary Requirements

  • We take allergen and dietary requirements seriously. Please inform us of any allergies or dietary restrictions when placing your order, and we will make reasonable efforts to accommodate them. However, we cannot guarantee a completely allergen-free environment.

7. Intellectual Property

  • All content, including images, logos, and text, on our website and products, is our intellectual property and protected by copyright law. You may not use, reproduce, or distribute this content without our express permission.

8. Liability

  • We make every effort to provide safe and quality products. However, we are not liable for any damages or health-related issues resulting from the consumption of our products.

9. Privacy and Data Protection

  • We respect your privacy. For information about how we collect, use, and protect your data, please refer to our Privacy Policy 

10. Changes to Terms and Conditions

  • We reserve the right to update and modify these terms and conditions at any time. It is your responsibility to review them periodically.

11. Governing Law and Jurisdiction

  • These terms and conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts in England and Wales.

12. Contact Information

By using our products and services, you acknowledge that you have read, understood, and agree to these terms and conditions.

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NMV Sweet&Savoury

Ely way Thetford Norfolk

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